Warranty on products Offered: Generally all aquatic products comes without warranty unless specified or provided by the manufacturer directly, you may visit the manufacturer’s website, contact us in case you need more information or details for a specific product. Eheim, fluval, Chihiros, OASE, Shiruba comes with warranty. No warranty for SunSun, Boyu and Wyin. Kindly check with us for further clarification before placing the order.
Products Images & Details: All product names, images, logos & brands are property of their respective owners, and are in no way associated or affiliated with Aqua Zones. Use of these does not imply any co-operation or endorsement. We respect the intellectual property of others. In case you feel that your work has been copied in a way that constitutes copyright infringement you can write to us at firstname.lastname@example.org
Pricing and Payments: Payment once made can not be cancelled or returned unless the non availability of items after placing the order where we will refund the full amount. If you refuse to accept your shipment without our confirmation and initiated return then both way courier charges will be deducted in the order amount and balance will be refunded to your account after receipt of return item in good condition. kindly note that reverse / return courier charges will be 2.5 times of forward courier charge.
Refund against Cancellation: If the order is lost or un-delivered to your preferred location by courier, then the entire order amount will be refunded. Kindly allow 3 to 4 working days to process the payment and will be initiated to the original mode of payment once we get the confirmation and acknowledgment from courier company against order cancellation.
Return/Order Cancellation: If the order is manifested with label or shipped then its not possible to cancel your order under any circumstances. However, we can offer return as special case provided with following conditions subject to our admin approval
1. Shipped items should be unused/unopened and to be returned to us at your own courier cost and with your own risk
2. Forward shipping amount will be deducted while refunding the amount after receipt of your return, we shall update you the deduction amount against receipt of the shipment. no refund will be given if we receive the return shipment in damaged condition
3. There will be deduction of 2.5% towards payment gateway charges which will be deducted in your paid amount and balance will be refunded into original mode of payment. Settlement time is subject to payment gateway processing time which is usually 3-4 working days
Availability : We assure take utmost care in keeping the inventory of all the listed products on the website on a regular periodic basis, but there could be unavoidable / unexpected situation where the product you have ordered is gone out of stock due to delay in updating the physical stock in our website or is not in a condition to be shipped or is expired or is being discontinued from production. In such event, you will get a call / notification from our designated team. In case the order is paid, your refund towards the same will be processed on same day as cancelled thru the same mode as you paid us. It will take due course of time as prescribed by the payment gateway or the bank as per the prevailing law/rules.
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