Due to COVID-19, you may experience a delay in your order pickup/delivery for some of the locations due to manpower shortage and vehicle constraints by courier partners.. We regret the inconvenience and request you to please bear with us in this extremely challenging situation.
We ship all parcels with FedEx, Delhivery, eCom Express, XpressBee or Speed Post. As soon as we hand over the parcel to courier we send you an email or whatsapp with the tracking number and a link to the courier tracking service. Thus you are always able to see where exactly your parcel is – until the forwarding agent rings at your door. Priority Shipping NOT available for Liquid Contents (will be shipped in Lite/Surface mode)
We have set ourselves the high standard of sending orders on the same day we receive them. Given that we receive your order during office hours and before 9 AM. and that it is paid for via Online or credit card we guarantee same-day shipment for goods we have in stock. Orders paid for via bank transfer can only be shipped when we have the money in our account. Depending on your bank, this can take a few banking business days. Orders we receive after 9 AM will be shipped the next working day. Shipping days are Mon – Sat (except Sunday, national & local holidays)
We normally process the order on the same day of payment receipt, however in some cases it may take longer. We reserves the right to cancel any order without any explanation for doing so, cancellation reason most likely be due to unavailability of the product in stock however shown as available/ in stock on the website due to delay in real time updation of the website or a technical issue.
|Mode||Below 1 KG||1 KG – 5 KG||Above 5 KG|
|Order Processing||Same day for ex-stock|
|Next day for others|
|3-4 days for back-to-back items|
|Shipping Transit||Overnight||2-3 Days||3-5 Days|
|Shipping Mode||Priority / Surface||Priority / Surface||Surface|
*Pre Paid Shipping included. All prices mentioned in the site are inclusive of GST and Shipping Cost
Product price mentioned is inclusive of shipping cost. Customers from North East or Jammu may need to pay extra amount towards shipping fee and it will be charged extra at actual.
For any assistance please feel free to whatsapp @ +91 9841056600. Please note that we send Hardscape (Layout Materials) and any goods above 5 Kg always via FedEx Surface or Speed Post or Train or Bus Service
Please keep in mind that there is a maximum weight per parcel. If the total weight of your order surpasses this maximum weight we need to divide your purchases into several parcels and will ship as multi piece shipment. In general, the maximum weight is 15 kg, however, it may be lower for shipments to some cities in India
Claims / Replacement
Kindly note that unboxing video is mandatory for multi part products like skimmer, canister filter, LED lights and pump to confirm the receipt of the contents inside the box are in tact and safe. Kindly confirm the content before installing/using.
A replacement is offered if customer receives a product in broken or damaged (also specifically applicable for Glassware items like Lilly Pipes, Diffuser, UV Bulb, not applicable for Glass Tanks). NO CLAIM OR REFUND FOR GLASS TANK.
Kindly open the consignment in front of the courier person to find any transit damage which can be claimed from the courier company since all products covered under transit insurance. However, any delay in informing the transit damage to us void claims and replacement. If any sign of defective product inside the packing (specifically applicable for Glassware items like Lilly Pipes, Diffuser, UV Bulb or any other glass items), customer must send us an email at [email protected] with the details and picture of the damaged product (including packing defect) within 24hrs of delivery of the order as per courier company’s tracking details. RTO (return to origin) shipping charges would be borne by customer however customer needs to send us all the original and manufacturer packing & boxes, product should be in unused condition, damage should not be due to improper handling. Not meeting any of these criteria would void the claims and replacements by us. Kindly note that claim is not applicable due to COVID lockdown issue or delivery delay because of local restriction. Kindly note that no claim or replacement for glass tanks.
All the parcels we ship have a so-called tracking number, which enables you to follow the transport and the whereabouts of each shipment we send to you. When we hand over your parcel(s) to courier we send you an email containing one or several tracking numbers as well as a link to the courier page where you can see the current state of your delivery. Moreover, you can always view the tracking numbers of your orders in your “Order History” in “My Account” section
Customer are advised to track the shipment and follow it closely to know the status of shipment. If you see status update as “In Transit” for long time, “Delay beyond our control” , “Delivery Pending” , then kindly inform us to raise the ticket with our shipping partner.
Full amount will be refunded to you for lost / damage parcel due to courier issue, provided complaint should be closed by our shipping partner and refund will be initiated upon our shipping partner confirmation. The time taken tom refund is purely based on support ticket status by our shipping partner which may take even 2-3 weeks.
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